Warranty Policy
At JUMBOM, we are committed to providing products that are reliable, functional, and built for everyday use. This Warranty Policy explains the warranty coverage that may apply to products purchased through our store. Please read this policy carefully before making a purchase or submitting a warranty claim.
Warranty Coverage
Unless otherwise stated on the product page, eligible products purchased from JUMBOM are covered by a limited warranty of [6 months / 12 months] from the date of delivery.
This warranty covers manufacturing defects and faults in materials or workmanship under normal household use. If a product is found to be defective during the warranty period, we may, at our discretion, provide a replacement, repair, partial refund, or other appropriate solution.
What Is Covered
| Covered Issue | Description |
|---|---|
| Manufacturing defects | Defects caused by faults in materials or workmanship |
| Functional failure under normal use | Product stops working under normal intended household use |
| Electrical or mechanical faults | Internal failures not caused by misuse or external damage |
What Is Not Covered
This warranty does not cover damage or issues resulting from improper use, unauthorized modification, accidental damage, or normal wear and tear.
The following situations are generally not covered under this warranty:
| Not Covered | Description |
|---|---|
| Misuse or abuse | Damage caused by improper handling, misuse, or failure to follow instructions |
| Accidental damage | Drops, impacts, liquid damage, fire, or other external causes |
| Unauthorized repairs or modifications | Any repair, disassembly, or modification not approved by us |
| Normal wear and tear | Cosmetic aging, scratches, discoloration, or expected deterioration over time |
| Consumable parts | Batteries, filters, accessories, or parts intended for regular replacement unless defective upon arrival |
| Commercial use | Use in business, rental, industrial, or non-household environments unless expressly stated otherwise |
Warranty Claim Process
To request warranty service, please contact us at jiushan77187@gmail.com within the applicable warranty period.
To help us process your claim, please provide the following:
| Required Information | Details |
|---|---|
| Order number | Your original purchase or order reference |
| Product name | Name or model of the item |
| Issue description | A clear explanation of the problem |
| Photos or videos | Visual evidence showing the defect or malfunction, if applicable |
After reviewing your claim, we may ask for additional information or troubleshooting steps before offering a final resolution.
Resolution Options
If your warranty claim is approved, we may provide one of the following remedies, depending on the nature of the issue and product availability:
| Possible Resolution | Description |
|---|---|
| Replacement | A replacement unit of the same product or a similar product |
| Repair | Repair service where available and appropriate |
| Partial refund | A partial refund if repair or replacement is not practical |
| Full refund | In limited cases where no suitable alternative is available |
Shipping Costs for Warranty Claims
If a warranty claim is approved, responsibility for shipping costs will depend on the specific situation.
| Situation | Shipping Responsibility |
|---|---|
| Product confirmed defective upon review | [We cover / Customer covers / Shared responsibility] |
| No defect found or damage not covered | Customer is responsible |
Limitation of Warranty
This warranty is limited to the original purchaser and is non-transferable unless otherwise required by law. The warranty applies only to products purchased directly from JUMBOM.
This Warranty Policy does not replace any rights you may have under applicable consumer protection laws. In jurisdictions where mandatory legal warranties apply, those rights remain unaffected.
Contact Us
If you have any questions about this Warranty Policy or need assistance with a warranty claim, please contact us:
Store Name: JUMBOM
Company Name: JUMBOM
Email: jiushan77187@gmail.com
Address:
20 Collyer Quay
#23-01
Singapore 049319
Phone: +65 97859932